Incident & Crisis – Manager (BCP)

Job Description:
  •       Align different Incident Management process flows across BSF

  • Ensure a singular holistic approach including process and procedures for the management of Incidents within the organisation are effective and time relevant
  • Facilitate and coordinate the collaboration of Incident teams, technical and functional and suppliers, to minimize impact and efficiently return services
  • Post Incident, contribute to documenting success and failures and areas of improvement
  • Assist corporate Crisis Management and divisional heads with advice and assistance with declared Crisis
  • Provide timely and effective communications in accordance with company policy and procedures
  • Post Incident, contribute to documenting success and failures and areas of improvement
  • Provide effective communications during Incidents, Crisis, and emergencies
  • Develop effective call tree, communication protocols, contact lists and communication methods for effective Crisis Management between stakeholders
  • Knowledge and understanding of ISO standards 22301, 31000
  • Knowledge and understanding of Operational Risk particularly in relation to financial services
  • Assess and prioritize potential risks by evaluating potential threats based on their operational impact and probability of occurrence
  • Form effective professional relationships with all stakeholders
  • Compliance with workplace health and safety policies, programs, safe work procedures and practices to ensure their own health and safety and the health and safety of others in the workplace
  • High level of understanding and competency in the understanding and development of life cycle process workflow diagrams and documents
  • Have a strong understanding of Crisis, mission critical and Incident Management practices
  • Awareness and understanding of industry practices and international standards. Including (ISO 22301, ISO 27001, BCI Good practice guides -DRII and BCI)
  • Knowledge of current trends in Incident Management, Crisis Management and Continuity of Operations
  • Demonstrated experience in the maintenance of business continuity or critical Incident Management plans
  • Proven exposure in Resilience and the merging of separate streams (BCM, Crisis Management, Incident Management into one holistic management model
  • Ability to present effectively to the senior management team as required.
  • Ability to manage and measure work including setting clear objectives and measures, clearly assigning responsibility for tasks and decisions, and monitoring progress against targets set
  • Competent in the use of current Microsoft Office Suite products particularly Outlook, Word, Excel, Power Point