Incident and Crisis Manager BCP

Job Description:

•       Align different Incident Management process flows across BSF

• Ensure a singular holistic approach including process and procedures for the management of Incidents within the organisation are effective and time relevant
• Facilitate and coordinate the collaboration of Incident teams, technical and functional and suppliers, to minimize impact and efficiently return services
• Post Incident, contribute to documenting success and failures and areas of improvement
• Assist corporate Crisis Management and divisional heads with advice and assistance with declared Crisis
• Provide timely and effective communications in accordance with company policy and procedures
• Post Incident, contribute to documenting success and failures and areas of improvement
• Provide effective communications during Incidents, Crisis, and emergencies
• Develop effective call tree, communication protocols, contact lists and communication methods for effective Crisis Management between stakeholders
• Knowledge and understanding of ISO standards 22301, 31000
• Knowledge and understanding of Operational Risk particularly in relation to financial services
• Assess and prioritize potential risks by evaluating potential threats based on their operational impact and probability of occurrence
• Form effective professional relationships with all stakeholders
• Compliance with workplace health and safety policies, programs, safe work procedures and practices to ensure their own health and safety and the health and safety of others in the workplace

Skills:

• High level of understanding and competency in the understanding and development of life cycle process workflow diagrams and documents
• Have a strong understanding of Crisis, mission critical and Incident Management practices
• Awareness and understanding of industry practices and international standards. Including (ISO 22301, ISO 27001, BCI Good practice guides -DRII and BCI)
• Knowledge of current trends in Incident Management, Crisis Management and Continuity of Operations
• Demonstrated experience in the maintenance of business continuity or critical Incident Management plans
• Proven exposure in Resilience and the merging of separate streams (BCM, Crisis Management, Incident Management into one holistic management model
• Ability to present effectively to the senior management team as required.
• Ability to manage and measure work including setting clear objectives and measures, clearly assigning responsibility for tasks and decisions, and monitoring progress against targets set
• Competent in the use of current Microsoft Office Suite products particularly Outlook, Word, Excel, Power Point